Frequently Asked Questions
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How do I place an order on your website?
1) Choose a category or brand from the top navigation menu or search to explore a specific style or brand
2) Select your desired item and click Add To Bag. Once you’ve added all items, it’s time to checkout
3) Sign in to your account or, if you’ve not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I place an order over the phone?
Sure. Our Customer Service advisors are happy to assist you with this.
Will my personal details stay safe?
We keep your personal data private and confidential and only share it with your consent or if legally permitted to.
Are MUKHA items guaranteed authentic?
Our shop guarantee 100% authenticity of the offered products. We stand as an authorized representative of the selling brands in Europe.
How much will I be charged for delivery?
This varies depending on the size, weight and destination of your chosen items. You’ll see the delivery fee at the checkout.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we’ll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. We’ll email you with the tracking information and an estimated delivery date when each item is sent.